If you have any questions about placing an order orders@heathrilesbbq.com and we will get back to you as soon as possible.

As a small business selling perishable products, we cannot accept returns of opened products.

• We are not responsible for damage or loss of packages due to unavailable recipient, incorrect address information, or theft.
• We are not able to change the address or cancel an order once an order has been placed.
• We need photos of damaged items and shipping slips to process a replacement if product arrives damaged.
• For refunds/returns, please email us at orders@heathrilesbbq.com

DISCOUNT CODES CANNOT BE USED WITH HALF GALLONS, OTHER BRANDS, BUILD YOUR OWN BUNDLES, MERCHANDISE & GIFT CARDS.

You cannot add coupon discounts post-purchase. To take full advantage of the discounts provided by Heath Riles BBQ, please ensure you add the coupon during the check-out process.

• FREE SHIPPING applies to orders of $125 or more and for orders being sent within the continental United States (does not include Alaska, Hawaii, or International Shipping) *HALF GALLONS ARE NOT INCLUDED IN FREE SHIPPING
• Heath Riles BBQ expects for all orders placed to ship out within 2 days and have an estimated delivery time of 4-6 days once shipped. Please check your tracking info for expected arrival date.
• We ship UPS, FedEx and USPS
• We'll email you the tracking number the day your package ships
• For all 2-Day Shipping Orders:
  Orders placed before 2pm CST on Monday will arrive on Wednesday. Below are more transit times.

Tuesday--->Thursday

Wednesday--->Friday

Thursday---->Monday

Friday----->Tuesday

• Heath Riles BBQ is not responsible for carrier delays when expedited shipping is requested

• At this time, We are not setup for shipping to Canada or internationally.
• If you live outside the United States, please search our Store Locator.

United States: To apply for a wholesale account in the United States, please visit our Wholesale page here.

Australia: To apply for a wholesale account in Australia, please contact our Wholesale Distributor, The Barbecue Company .

Canada: To apply for a wholesale account in Canada, please contact our Wholesale Distributor, Gospel BBQ.

Europe: To apply for a wholesale account in Europe, please contact our Wholesale Distributor, South Side BBQ.

Netherlands: To apply for a wholesale account in the Netherlands, please contact our Wholesale Distributor, Resaco BV.